All products will ship in 7-14 business days unless otherwise noted. We use USPS and UPS as our shipping carriers. Any issue arrising after the item leaves our hands and is turned over to the carrier, must be address with the carrier. We do not offer refunds or replacements on items lost or damaged by the carrier. You must contact the carrier and file an insurance claim for the item.
Refund Policy
No refunds unless there has been a mistake made by Heart 2 Heart Boutique. Return label will be provided in that case.
Cancellation / Return / Exchange Policy
Exchanges only if order is in original package and return label has been paid by Buyer. If Buyer decided they no longer want the item only 50% off the amount paid will be refunded. NO RETURNS, NO EXCHANGES, NO REFUNDS on any customized products. You may request a refund by email us at hearttwoheartboutique@gmail.com.